• Lithium Battery FAQ

    What will void my battery warranty? 

    Letting your battery die will void the warranty. The BMS (Battery Management System) date stamps the last full charge cycle. Based on this date and all of the cells voltage will determine if your battery was faulty or not charged. Charging neglect is at the customer's responsibility to pay for the battery replacement and labor cost. 

    How often do I charge it? 

    After every use. 

    What if I am not going to use the cart for more than a week?

    Charge the cart to full, turn off the battery button (located on the side of the battery). This will put the battery in storage mode. The battery will slowly lose charge as time passes. (See next question)

    My cart has been turned off for more than a week, or months. My gauge still shows a high percentage. Can I drive it without charging it? 

    No. After long periods of time from the last time it was charged, the BMS does not show an accurate percentage. The battery MUST be charged again after long periods of sitting without charge before driving it.

    My gauge shows 100% but it still shows charging. Is that normal? 

    Yes, after the battery percentage reaches 100%, The BMS will continue to draw a current or charge to balance the cells. If it has been over an hour since the battery charged to 100% and the charger is still on, you are ok to unplug the battery and use the cart. 

    My battery is fully charged and the green button light is on. My cart will not turn on. 

    First ensure your cart is not in Tow Mode (or “Manual EMB.”
    Next, if you have a square gauge, select page 2, (it is a touch screen). There you will see 2 buttons at the top, for Discharge and Charge. Please ensure both of those buttons are green. Sometimes you must press the button more than once. (Touch screen)
    3. If you have a circular gauge, see if your battery has a bluetooth app. If so, you can check the Discharge and Charger status from there.
    If these answers did not solve your problem. Please send any pictures of the gauge or app to your service center.  

  • Warranty Policy

    Golf Cart Mech Warranty Policy

    At Golf Cart Mech, we stand firmly behind the quality
    of our work. We are committed to delivering an exceptionally high level of
    customer service and satisfaction     on every job, big or small.

    Warranty Coverage

    Our standard warranty includes:

    • Parts and Labor:

    If a part we installed or a repair we performed is found to
    be defective or fails under normal use during the warranty period, we will repair or replace it at no cost for both parts and labor.

    ✅ What’s Covered:

    • Defective or failed parts that we provided and installed.
    • Labor associated with replacing or repairing the warranted part.

    What’s Not Covered

    While we are proud to stand behind our workmanship, there
    are limitations to the warranty coverage:

    ❌Pickup and Delivery Fees: Transportation of your golf cart to and from our shop is not included.

    ❌On-Site Service Charges: Call-out fees for sending a technician and service truck to your location are not covered under warranty.

    If you wish to receive warranty service without any charges from Golf Cart Mech, the golf cart must be delivered to our shop
    at the customer's expense.

    Important Note on On-Site Warranty Work

    Sending a technician and a service truck to your location is
    an additional service, and this must be paid for by the customer—even if the repair itself is under warranty. This policy ensures we can continue to provide high-quality, mobile service without compromising our
    commitment to fair pricing.

    How to Initiate a Warranty Claim

    1. Contact us at (940) 231-8282 to describe the issue.
    2. Choose how to proceed:
    • Bring the cart to our shop (no fee for warranty-covered repair).
    • Request a service truck (service call-out fee applies).